Resources

Join Adam Sheehan, Jordan Woodward and Adam Wall as they explore why charities often struggle to see the full supporter journey. From disconnected systems and data silos to CRM adoption, they look at how Microsoft Dynamics 365 can help bring supporter information together, improve engagement and build stronger relationships.

In this discussion, Claire Irving and Steve Cordon explore how charities can move beyond technology hype and focus on what really drives impact. From data and insight to decision-making and AI, they examine why successful organisations start with outcomes rather than technology and how meaningful information can help improve services, increase efficiency and support better decisions.

In this discussion, Adam Sheehan, Adam Wall and Jordan Woodward explore the common challenges that prevent charities from getting the most from their CRM investment. From unrealistic expectations and fragmented supporter data to poor adoption and a lack of trust in systems, they discuss why successful CRM projects rely on people, processes and behaviours as much as technology. The conversation also examines how charities can create a more complete view of supporter engagement and build a CRM that teams genuinely use.

Join Adam Sheehan, James Lambert and Nicole Hill as they explore why new technology alone does not always solve reporting challenges. From restricted funds and disconnected systems to spreadsheet reliance and inconsistent processes, this conversation looks at what really drives value: trusted data, strong processes, effective collaboration and the right technology partner.