Prepare for Microsoft updates with confidence

Peace of mind without disruption to day‑to‑day operations

Microsoft controls the release timetable for Dynamics 365 and Business Central, but the level of control differs by platform. In Dynamics 365 and the wider Power Platform, production environments receive mandatory Release Wave updates as part of Microsoft’s deployment process. In Business Central, administrators and partners can choose when updates are applied, but only within Microsoft’s permitted update period and update window.

Major updates can affect bespoke extensions, integrations, configurations and other business‑critical functionality. Upgrade Assurance helps you identify and address potential risks early, preventing updates from becoming last‑minute fire drills. We support you through assessment, development, testing and release planning, giving you a clear, structured route through Microsoft’s upgrade cycles.

What is Upgrade Assurance?

Upgrade Assurance is a structured service that supports customers in preparing for Microsoft major releases.

ForGood.Tech:

• Reviews upcoming Microsoft releases and update requirements
• Identifies risks across bespoke extensions, integrations and configurations
• Makes required code or configuration changes to maintain compatibility
• Prepares an upgraded test environment so the impact can be assessed before production is updated

Where ForGood.Tech makes compatibility changes, targeted testing is carried out on the affected areas. The upgraded environment is then released to you, allowing your team to run real business processes and confirm everything works as expected before the live update.

Your testing is a key part of the process. The service takes a collaborative approach to ensure the right things are tested at the right time, before production changes occur.

Keeping up to date with Microsoft innovation

Upgrade Assurance isn’t just about reducing risk. It also helps organisations stay up to date with the latest Microsoft features in a more structured and practical way.

Alongside compatibility checks and release support, customers benefit from What’s New guidance that helps them understand which changes are relevant to their environment and where new functionality could add real value.

This means updates become more than something to get through safely. They become an opportunity to make better use of the platform, improve processes and keep users aligned with the latest Microsoft capabilities. Where needed, this can be supported through product overview content and more detailed follow‑up sessions focused on specific changes.

Why do organisations need it?

If your system includes bespoke development, integrations, extensions or critical operational processes, major Microsoft updates should not be treated as routine maintenance.

Upgrade Assurance helps organisations prepare for change by enabling you to:

• Identify compatibility risks early
• Make required changes ahead of Microsoft’s update deadlines
• Test the areas ForGood.Tech has modified
• Validate real business processes in an upgraded environment before production is affected

It also helps organisations work within the realities of Microsoft’s release model. Dynamics 365 environments receive mandatory updates controlled by Microsoft. Business Central offers more flexibility, but still operates within defined cadences, update periods and rules. In both cases, preparation is essential.

What happens without Upgrade Assurance?

Without Upgrade Assurance, customers are far more likely to experience Microsoft’s major updates reactively rather than in a planned and controlled way.

In Dynamics 365, release wave updates are mandatory and deployed by Microsoft on its own timetable, meaning customers may only address the impact once changes have already reached production. In Business Central, incompatible extensions can ultimately be automatically uninstalled during the enforced update period so that updates can proceed.

In practical terms, this can leave customers dealing with disruption after the live system has already changed. In Dynamics 365, issues may affect business processes, integrations or user experience. In Business Central, the risk can go further, with incompatible bespoke extensions removed and business‑critical functionality lost until a compatible version is available. Customers without Upgrade Assurance also miss key service elements such as a test upgrade environment, compatibility checking, testing and dedicated What’s New support.

Platforms covered

Upgrade Assurance supports:

• Microsoft Dynamics 365
• Microsoft Dynamics 365 Business Central

The service is particularly relevant where these platforms include bespoke modules, customer‑specific solutions, integrations, custom configurations or other connected functionality that could be impacted by a Microsoft major release.