December 01 2026 | 11:00 AM – 11:45 AM GMT | Online event
Registration: Click Here to Register
Customer Insights Journeys can help organisations improve engagement and streamline communications, but implementing it successfully can bring practical challenges as well as opportunities.
This 45-minute webinar is designed for charities and non-profit organisations looking to better understand what Customer Insights Journeys is like to implement and use in practice. Adam Sheehan, Adam Wall and Claire Irving will share experiences and lessons learned from delivering Customer Insights across multiple projects, exploring what works well, where teams tend to encounter limitations and how these challenges can be approached.
They’ll also discuss common themes from customer feedback, including the features users value, the areas they can find frustrating and what can help teams successfully adopt the technology. You’ll leave with a more practical understanding of Customer Insights Journeys and the considerations that can help organisations get more from it.
Why participate?
- Hear practical lessons learned from delivering Customer Insights Journeys across multiple projects.
- Understand where teams commonly encounter challenges or limitations and how these can be approached.
- Explore real-world use cases and what works well in practice.
- Hear common themes from customer feedback, including what users value and where frustrations can arise.
- Understand the practical considerations that can support successful adoption.
